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Frequently Asked Questions

Is the VPN 24/7?

VIPERsurf public servers have remarkable uptime, but are subject to bandwith limitations and overcrowding. Upgrade to the silver or gold tiers to launch private servers to ensure stability and uptime.

My service is disconnecting

VIPERsurf public servers reset every night which may disconnect you. Upgrade to the silver or gold tier to prevent this from happening.

The VPN Broke My App!

Some apps may ask to verify your location (like banking apps) or some apps may stop working while connected to the VPN. This is a good indication that the app may be collecting more information than necessary. If you still need to use the app. just, temporarily disconnect from the VPN.

Get Set Up

Head over to our Getting Started page to get your devices primed and ready to use our VPN

Knowledge Center

Learn about Networks, VPN’s, and why you can trust VIPERsurf

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